Odor complaints should always be filed with the Air District (1-800-334-ODOR) as quickly as possible, prior to requesting a local investigation by the County. Complete this form to request that the County conduct an investigation into odor complaints suspected to be associated with the Keller Canyon Landfill located on Bailey Road adjacent to the City of Pittsburg. It is important to file complaints as soon as you detect an odor in the vicinity of the landfill. Complaints from community members are often the only indication agencies receive about potential odor problems. Details you submit using this on-line form will be simultaneously directed to staff from two County departments (Contra Costa County Department of Conservation and Development and County Environmental Health Division) as well as the operator of the Keller Canyon Landfill. In order to effectively investigate and address odor concerns, all of the details listed in the “Required Information” section must be submitted.
If you would like to voice your concern to County staff directly, please call the Conservation Programs Division helpline at (925) 674-7203. If calling outside normal business hours, please leave a detailed voicemail message containing at least the required information identified below.
Although you may submit an odor complaint anonymously, you are discouraged from doing so because that is the only way that staff can only follow-up with you if deemed necessary which may compromise investigation effectiveness.
IMPORTANT NOTE: If you choose to file an ANONYMOUS COMPLAINT without providing adequate details or contact information, your complaint MAY NOT BE INVESTIGATED.
Complaints should be made as soon as possible after detecting an odor. The sooner agency's receive a complaint, the sooner an investigation can be conducted.
Describe the odor in as much detail as possible. Does it remind you of a familiar smell such as rotten eggs, rotten cabbage, sweet or sour chemicals, burning plastic, garlic, chlorine or asphalt? Is it oily, musty, metallic, pungent, light or heavy?
Let agencies know whether the odor is intermittent, recurring, or constant over longer periods of time. How long have you been experiencing the problem?
Please phone in complaints each day that you detect the odor, not just the first time you notice it. This will help agency staff track the extent of the problem.
Complaints should also be submitted to the Bay Area Air Quality Management District, the agency with primary authority over air quality (including pollution and odor) for the entire Bay Area. Complaints about odor, dust and air pollution can be filed 24-hours a day by calling their toll-free hotline at 1-800-334-ODOR (6367). The Air District keeps the names and addresses of complainants confidential. They are divulged only to Air District staff, except where required in matters pending before a court. It is also possible to file complaints to the Air District anonymously. Satisfactory resolution of complaints is one of the most important objectives of Air District staff.
Each * denotes information that must be submitted in order to investigate odors being reported to the County.
Enter the date that this odor was detected (most recent date if detected on multiple days).
Enter the time this odor was actually detected (specify the time you first detected odor and be as precise as possible). Please specify whether odor is still detectable at the time you are submitting this complaint, or note when odor was no longer detectable in in the "Further Information"box below).
Enter the address where the reported odor was detected. If unwilling to provide an address, the nearest street intersection must be entered.
Describe what the odor smelled like to the greatest extent possible to help investigators determine potential source (cause).
Although not required, the following information is requested. We strongly encourage you to provide contact information because conducting an effective investigation usually requires some follow-up communication with the complainant.
Use this field to enter any other potentially pertinent information related to the odor being reported. Be as detailed as possible because that is the best way to make the investigation as effective as possible.
* indicates a required field