Pay By Phone

Pay by Credit or Debit Card or by Electronic Check from a Checking or Savings Account.

A service fee of 2.50% for credit and debit card payments with a minimum of $3.50 will be assessed. There is no fee for electronic check payments.

To make a payment by telephone dial 925-608-9500. The interactive voice response system or IVR is for payment of secured property tax bills only. It is available 24 hours a day, seven days a week from the time secured property tax bills are issued through June 30 of that fiscal year.

The following is a flowchart of the messages and options you will hear. Please be sure to have your tax bill and credit or debit card or checkbook in hand before calling to make a payment by phone. The IVR is time-sensitive and after ninety seconds of no interaction, the call will terminate.

Welcome Message:

If you wish to listen in English, remain on the line.

If you wish to listen in Spanish, oprima dos.

Main Menu:

To pay a tax bill, press 1

For office hours, press 2

For office location, press 3

For all other matters, or to speak with a taxpayer representative, press 4

Property Tax Info:

Please note, this automated system accepts payments for current year secured taxes only. To pay any other bill type or year, please visit our website at

Parcel Number:

Say or enter only the first nine digits. For example 123-456-789

Tax Bill Lookup:

The IVR will announce any prior-year taxes owing on the parcel and give instructions to pay them.

The IVR will then announce secured taxes paid and unpaid for the current year and give the option to pay the unpaid taxes.

Phone Number:

The IVR will ask for the best contact number to use if we need to reach you

Make Payment:

The IVR allows payment with either credit or debit card or with electronic check, and will explain any service fee amount to be paid in the transaction.

Confirmation Number:

After entering your card or bank account information, the IVR will verify payment and give a confirmation number. Please make note of this number on the coupon(s) paid during the call.

Lookup Another Bill:

 To start a new search for another parcel, you may say New Search.  If you’re ready to end this call, say Goodbye or simply hang up.