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Posted on: March 19, 2020

Animal Services Announces Service Updates

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CCAS COVID-19 Shelter Services Update

March 17, 2020

In light of the recent COVID-19 (aka Coronavirus) pandemic, the Contra Costa County Health Officer, in collaboration with health officers from seven Bay Area counties, issued a Health Order requiring the following guidelines for our San Francisco Bay Area Counties, including Contra Costa County, mandating the general public to shelter in place and prohibiting all “non-essential” gatherings and activities.

What this means for CCAS:

The following changes will be in effect by as of March 17, 2020, until further notice (UFN).

Shelter/Medical Operations:

    ◦    Pinole Shelter will close to the public and to impounds.

    ◦    The Martinez Shelter and Spay/Neuter Clinic will be closed to the public, with the exception of the following categories that will be by appointment only:

    ◦    Lost/Found by appointment only.

    ◦    Return To Owner (RTO) cases will still be allowed - by appointment only.

    ◦    Transfer Partners will be allowed to pull animals - by appointment only.

    ◦    All Adoptions will be suspended until further notice.

    ◦    All Public Spay/Neuter surgeries suspended including TNR/RTF.

    ◦    All Vaccination Clinics suspended until further notice.

    ◦    All Mobile Adoptions suspended until further notice.

    ◦    All Owner Surrenders will be suspended, unless a dog presents as a public safety risk, severe behavior and/or urgent medical need.

NOTE: we are evaluating the CCAS Foster programs to assess our capacity and needs.

Clerical Staff:

    ◦    Regular CCAS dispatch services will continue.

    ◦    Call Center will remain open and will be the main resource for the public.

    ◦    The Martinez Shelter front lobby will be monitored by staff to assist patrons who have appointments.

    ◦    All auxiliary duties will continue (e.g. billing, bite reports, noise ordinance, etc.).

    ◦    All licensing requests will be directed to Pet Data online only.

Volunteers:  We will be cancelling all volunteer shifts until further notice. During this period, we may need volunteers to assist with department tasks and will reach out when we identify tasks that may require volunteer support.

Field Services:

    ◦    Impounds limited to:

    ◦    Stray aggressive, if necessary.

    ◦    Stray sick or injured.

    ◦    Biter quarantines, if necessary.

    ◦    Domestic versus Wild- known contact- If necessary- Quarantine at home preferably.

    ◦    Inhumane cases wherein exigent circumstances exist for immediate acute medical care is needed.

    ◦    Police/Fire assists, if necessary.

    ◦    Stray confined animals, as needed. 

    ◦    Field Services will continue to focus on emergency-based calls primarily rabies exposure, sick, injured and acute inhumane activities. 

    ◦    Field Services will not be responding to search warrants, or non-emergent types of calls.

    ◦    Potentially Dangerous and Dangerous Animal Ordinance Investigations:

    ◦    Impound if:

    ◦    the case is emergent and severe injuries sustained; we shall impound for biter quarantine.

    ◦    Owner/Surrender in lieu of PDA/DA Permit process. Continue process of notification of PDA surrendered in lieu of permit process.

    ◦    Do not impound if:

    ◦    There is no threat to a resident in the home, or to public safety, should the animal stay with its owner. The PDA/DA will be handled at a later time, out of custody.

    ◦    Calls such as Domestic versus Domestics, non-priority inhumane calls, will be handled out of custody once this legal order is lifted.

Additional Info...
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