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Posted on: March 16, 2020

CCAS COVID-19 Shelter Services Update

CCAS COVID-19 Shelter Services Update

(Updated June 10, 2020)

Over the last few weeks, Contra Costa Animal Services (CCAS) has begun working on a Departmental re-opening and social distancing plan. Our primary concern is that CCAS has the appropriate social distancing practices for our staff, volunteers and members of the public before we reopen our public services (e.g S/N, vaccination clinic, etc.). CCAS hopes to implement our department wide social distancing plan on or before July 6, 2020. 

Please note: CCAS has and will continue to offer adoption, return-to-owner, lost and found, stray impounds services through appointments during the County’s Health Order.

For more information call 925-608-8400.

Current Services:

*Everyone visiting CCAS at this time MUST wear a face covering. 

Shelter/Medical Operations:

    ◦    Pinole Shelter is closed to the public and to impounds.

    ◦    The Martinez Shelter and Spay/Neuter Clinic are closed to the public, with the exception of the following categories that will be by appointment only:

  1.     ◦    Lost/Found services are offered online and by appointment only.
  2.     ◦    Return To Owner (RTO) services are provided by appointment only.
  3.     ◦    Transfer Partners services are provided by appointment only.
  4.     ◦    All Adoption and foster services are offered virtually and by appointment only. Visit our Foster Program page and Adoptions page for more information. 
  5.     ◦    The CCAS Public Spay/Neuter clinic is closed until further notice.
  6.     ◦    The CCAS Vaccination Clinic is closed until further notice.
  7.     ◦    Our TNR/RTF program is operating on a limited basis. For more information, please visit our Spay/Neuter & Vaccination Clinic page.
  8.     ◦    All Owner Surrenders are suspended, unless a dog presents as a public safety risk, severe behavior and/or urgent medical need.

Clerical Staff:

    ◦    Regular CCAS dispatch services remain in operation. 

    ◦    The CCAS Call Center remains open and is the main resource for the public.

    ◦    The Martinez Shelter front lobby is monitored by staff to assist patrons who have appointments.

    ◦    All auxiliary duties remind in operation (e.g. billing, bite reports, noise ordinance, etc.).

    ◦    All licensing requests continue to be directed to Pet Data online only.

Volunteers:  General volunteer shifts have been cancelled until further notice, with exceptions as needed. During this period, volunteers will be contacted by the Volunteer Coordinator if assistance is needed with department tasks.

Field Services:

    ◦    Impounds limited to:

  1.     ◦    Stray aggressive, if necessary.
  2.     ◦    Stray sick or injured.
  3.     ◦    Biter quarantines, if necessary.
  4.     ◦    Domestic versus Wild- known contact- If necessary- Quarantine at home preferably.
  5.     ◦    Inhumane cases wherein exigent circumstances exist for immediate acute medical care is needed.
  6.     ◦    Police/Fire assists, if necessary.
  7.     ◦    Stray confined animals, as needed. 

    ◦    Field Services continues to focus on emergency-based calls primarily rabies exposure, sick, injured and acute inhumane activities. 

    ◦    Field Services is not currently responding to search warrants, or non-emergent types of calls.

    ◦    Potentially Dangerous/Dangerous Animal Ordinance Investigation Impounds:

  1.     ◦    If the case is emergent and severe injuries sustained; we shall impound for biter quarantine.
  2.     ◦    If Owner/Surrender in lieu of PDA/DA Permit process. Continue process of notification of PDA surrendered in lieu of permit process.

    ◦    Field Services will not impound  a PDA/DA animal if:

  1.     ◦    There is no threat to a resident in the home, or to public safety, should the animal stay with its owner. The PDA/DA will be handled at a later time, out of custody.
  2.     ◦    Calls such as Domestic versus Domestics, non-priority inhumane calls, will be handled out of custody once this legal order is lifted.

More details about COVID-19 at: https://www.contracostahealth.org/

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