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The original item was published from 6/27/2023 1:59:14 PM to 6/28/2023 9:21:46 AM.

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District Attorney

Posted on: June 27, 2023

[ARCHIVED] PetSmart To Pay 1.4 Million For Unlawfully Overcharging Customers and False Advertising





June 27, 2023



Contact: Ted Asregadoo, Public Information Officer,  925-957-8638

[email protected] 



PetSmart To Pay 1.4 Million For Unlawfully Overcharging Customers and False Advertising


Martinez, California –  The Contra Costa District Attorney’s Office announces that PetSmart LLC entered into a Stipulated Judgement on June 23rd and will pay 1.46 million dollars for overcharging customers, false advertising, and unfair competition.  


District Attorney Diana Becton said that “The law in California is clear: businesses must be accurate in charging for goods and services. For customers, it’s important to monitor items scanned at a register and scrutinize your receipts to make sure you are not being overcharged.”


The outcome of the multi-county lawsuit against PetSmart includes court orders that prohibit the company from engaging in false or misleading advertising and charging an amount greater than the lowest price posted for an item. Moreover, PetSmart must implement additional audit and price accuracy procedures in its California stores for a three-year period to ensure compliance with pricing accuracy requirements, including notifying customers of their right to be charged the lowest currently advertised price for any item offered for sale. 


PetSmart will pay $1,250,000 in civil penalties, $100,000 in restitution to support consumer protection enforcement efforts, and $110,000 for investigative costs incurred by various counties. Because of this legal action, PetSmart has implemented new policies and procedures to improve pricing accuracy with routine audits, detailed record keeping, and in-store signage to notify customers about the lowest advertised price for items. 


The lawsuit was filed in Santa Cruz County. In addition to Contra Costa County, Plaintiffs include Sonoma County, Alameda County, Marin County, San Diego County, Ventura County, and Los Angeles County.  Deputy District Attorney Bryan Tierney prosecuted the case for the Contra Costa County District Attorney's Office – with assistance by the Contra Costa Department of Agriculture/Weights & Measures.


If members of the public believe they have been overcharged by businesses, contact our office at: [email protected] 



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