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1. I’m locked out of my account and can’t remember my password.

Please Email our technical support team with your user name, user account email address and problem description.

2. I’m getting a screen error on my online application and can’t proceed.

Please Email our technical support team with the project address, description of the error and at what step the error appeared. If possible, please provide screenshots.

3. I applied online but I'm not receiving any updates on my application.

All notifications are emailed only to the applicant throughout the life of the project. 
Please check your spam or junk email folder if you do not see emails in your inbox. 
You can also check the processing status of your application online. 
If your application number starts with BISUB, CDZZ, CDYY or PWET, follow the post submittal guide
to learn how to view the related records for your submittal.
Follow this guide on how to check the processing status. (PDF)

4. I don’t see the Attachments page so I'm not able to upload or download files to my online application.

Make sure you are a contact on the application and you are logged in. 
Only associated contacts with an ePermits Center account are able to upload or download files to the application. 
If you are neither, register for an account FIRST and then submit this request form: 
Request to connect a newly registered user to an existing permit.

5. My contractor and other contacts on my application are not receiving emails about the processing status.

All emails are sent only to the applicant of the record.
It is the applicant’s responsibility to inform their project contacts of any processing requirements or updates.

6. How can I add myself as a contact to an existing application?

Register for an account if you don’t already have one and then submit this request form: Request to connect a new registered user to existing permit. 
Our staff will review the request and get approval from the applicant if requester is not the applicant.

7. How do I submit a revision to my building permit project that has been issued already?

Submit a Permit Revision Request Form for permits that are currently in Issued status and have a revision in the original scope of work. The revised plan sheets may be uploaded with the request form. This form is NOT for Public Works permits.
For more information, please visit our Building Permits Revisions, Extensions and Renewals page. 

8. How do I renew my expired building permit?

Submit a Permit Renewal Request Form for permits that have not received the final building inspection approvals and are now expired. This form is NOT for Public Works permits.
For more information, visit our Building Permits Revisions, Extensions and Renewals page. 

9. How do I update the property owner name on my permit or planning application?

Submit Request to Update Property Owner Name on Existing Building Permit. A PDF copy of the recorded grant deed will be required to be uploaded with request.

10. I need additional time to complete the work for my building inspection permit. How do I extend my building permit that is about to expire?

Submit a Permit Extension Request Form. The permit extension is for building permits that will be expiring in 30 days. This form is NOT for Public Works permits. 

For more information, visit our Building Permits Revisions, Extensions and Renewals page. 

11. I have questions about my project before I begin. How can I get my questions answered?

Submit your questions using our Contact Us Form.

12. The address on my permit card is incorrect. How can I get a corrected permit card?

Send us an email with your permit number, correct address of permit location and your contact information.

13. I have questions about Encroachment Permits.

For questions on Public Works permits, please Call (925) 313-2000 or E-mail: [email protected].

Encroachment Permit Pamphlet

Encroachment Permit Instructions

14. Trying to print reviewed plans for my issued project and it's asking for a password.

The file is password protected but allows for printing. Download the file to your computer and open it from a PDF reader software like the free Adobe Reader. Follow our guide for printing reviewed plan and files (PDF).

15. How can I get help to successfully submit my online application? I started it but am stuck.

Schedule a Phone, Video or In Person Appointment for Assistance. Schedule an In Person appointment if you would like to come to the Martinez office and get assistance with the ePermits Center.