FAQs • Contra Costa County, CA • CivicEngage

Who do I contact to report a pothole?: To report a pothole in the unincorporated area of Contra Costa County call Public Works Maintenance at (925) 313-7000 or email Maintenance. To report on the go download the Mobile Citizen app to your mobile device. Visit our Mobile Citizen page to learn more about it. If you have an emergent issue after hours call (925) 646-2441.

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PW - Who do I, Who is, etc.

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1. Who do I contact if a streetlight is our or blinking?: Contact the Public Works Department at (925) 313-2000 or (925) 313-2286 or email Special Districts.

2. Who do I contact if I have flooding on my street?: During normal work hours, call Public Works Maintenance Division at (925) 313-7000 or email Public Works Maintenance. To report from your mobile device download Mobile Citizen app. If it is something that could be an emergency after hours, call the Sheriff's dispatch at (925) 646-2441.

3. Who do I contact if I have questions about the road surface treatment work?: Schedule information regarding the chip seal application can be obtained by calling the Public Works Department Maintenance Division at (925) 313-7000 or emailing Maintenance. Scheduling information regarding the contracted slurry seal, cape seal, and micro-surface seal application can be obtained by contacting the Public Works Department’s Construction Division at (925) 313-2320. Please visit our Pavement Management Program page for more information.

4. Who do I contact if I think I am eligible for an Area of Benefit (AOB) fee waiver or credit?: Contact the AOB Program Manager at the Contra Costa County Public Works Department at (925) 313-2000 or email Public Works.

5. Who do I contact to determine if I need a permit for work on my house, street or creek?: Contact the Application and Permit Center at (925) 674-7200 or email the Permit Center. For more information about permits visit the Permit Portal website.

6. Who do I contact to report a graffiti on public or private property?: Graffiti is a serious problem that creates visual blight and diminishes property values. Graffiti is a crime and should be reported to the Contra Costa County Sheriffs Department. Occasionally, the markings are gang related and promote violence in the area. The quick removal of the graffiti is one of the most effective deterrents of additional “tagging.” Additionally you may contact the following departments; for publicly owned property such as street signs, sidewalks and freeway underpasses marked with graffiti should be reported to the Public Works department at (925) 313-7000. Privately owned property such as the sides of buildings and fences should be reported to Code Enforcement (925) 674-7210 or Toll Free at (877) 646-8314.

7. Who do I contact to report a pothole?: To report a pothole in the unincorporated area of Contra Costa County call Public Works Maintenance at (925) 313-7000 or email Maintenance. To report on the go download the Mobile Citizen app to your mobile device. Visit our Mobile Citizen page to learn more about it. If you have an emergent issue after hours call (925) 646-2441.

8. Who do I contact if I want to report illegal dumping?

To report Illegal Dumping, please call the Contra Costa Clean Water Program hotline at 1 (800) NO-DUMPING or 1 (800) 663-8674. The following are some useful links:

To report active illegal dumping, please call Sheriff Dispatch at (925) 646-2441.

9. Who is responsible for mitigating sidewalk tripping hazards?

Tripping hazards that are identified are documented, and, in accordance with the California Streets and Highways Code (PDF), property owners are given notice requesting that they replace the damaged sidewalk fronting their property. In addition, property owners are notified that County Ordinance 2008-24 (PDF) heightens the liability on the property owner if a member of the public is injured as a result of the property owner’s failure to maintain the sidewalk in a safe condition.

For more answers to frequently asked questions regarding sidewalk repairs, refer to our "Sidewalk Repair FAQ (PDF)".

10. Who pays Area of Benefit (AOB) fees?

Anyone who develops property and adds additional vehicle trips to the road network is subject to AOB fees. This includes, but is not limited to property owners, residential developers, commercial developers, and industrial developers.

What are some of the possible fee categories?